Information Technology Analyst III
|Department Name:||IT Services - CA|
|Position Type:||Full Time|
|Position Title||Information Technology Analyst III|
|Position Summary:|| |
This position is with the Information Services organization on the La Jolla campus of Scripps Research. This is a Tier Two Technical Analyst who supports the Client Services team of Tier One analysts by developing and deploying solutions related to the configuration, deployment, security and routine maintenance of over 3000 endpoint/client computers. This position is the first point of escalation for problem and incident response between Tier One Analysts and Tier Three IT Engineers, especially as it relates to Apple/Mac endpoints.
|Position Description|| |
* Provide world-class customer service and professionalism
SCOPE AND COMPLEXITY
Works on problems with considerable scope where judgment and experience is required in resolving problems and making recommendations. Exercises judgment and initiative on a variety of complex IT systems issues, selecting and testing methods and techniques to determine appropriate action. Limited supervision. Participates in determining objectives of assignments. Some weekend or evening hours will be required.
SUPERVISION OF OTHERS
|Location:||San Diego, California|
|Physical Requirements:|| |
With or without reasonable accommodation, sit and type at a computer terminal for up to 8 hours per day with appropriate breaks and perform tasks that require fine dexterity and repetitive motions using the arms, hands, wrists and fingers. Further details of established essential functions for this position will be addressed/discussed during the interview process.
|Basic Qualifications:|| |
* Excellent customer service orientation and strong analytical, verbal and written communications skills
|Job Closing Date:|
|Open Until Filled||Yes|
|Job Posting Category||Administrative & Support|
|EEO Statement|| |
The Scripps Research Institute is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status.